Social Media Marketing

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how not to use facebook advertising lebanon

 

 

 

how not to use facebook advertising lebanon

UPDATE: Apparently someone is impersonating the Wissam Fares with this profile. Based on a comment by fellow blogger Elie on Blog Baladi. 

I was pretty shocked to see this facebook ad. I was intrigued. Could it be some interesting social media campaign? I clicked. It landed on a personal profile as you can see. The guy has been in the game ( registered FB user ) since 2010. Hence, most probably he is following the Lara Kay path, and trying to get some extra attention, or is just plain bored and playing with facebook advertising.

 

For those of you who can not understand Lebanese slang this ad says: “I am in Beirut now and I want a girl to spit in my face … and I am not kidding”.

 

In any case for a marketer, especially one that works in social media, such occurrences really put an interesting perspective  into our industry. Traditional billboards are overtaken by people posting Birthday wishes and love messages, while on Facebook, Sayfco ads come hand in hand by a guy who wants to find a girl to spit on his face. And I suspect, since facebook can’t really filter out Lebanese slag his ad got approved.

 

This definitely beats politicians promoting their facebook pages. Have you seen weirder Facebook ads? I am dying to know!

 

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UPDATE: Leo Burnett won Cannes Lions silver for this campaign.Check the full campaign recap video below. Thumbs UP!  (The reach numbers seem a bit high to me though)

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Initially Published March 18

After an extremely dull strain of flash microsites and lame sweepstakes comes a completely refreshing SOCIAL social media campaign from Leo Burnett, that provides a unique and personalized message and is also 100% related to the cause at hand. To think that all of this time when I was raging that ad agencies DO NOT GET IT that influencers want to be ENGAGED they got IT !!!

 

It all started a few days ago when I found a friend request on my facebook from a “Darine Sabbah” who also had MY profile photo. Immediately I posted for all my friends to report this person and reported him/her myself. Friends rages, some said its a spam bot and that others have been hit too, a friend called me to check if I am OK, another said I must be pretty famous to be impersonated…  whilst I stayed bewildered that the profile is still up.

And a few minutes ago I found what it is all about and it is so bewilderingly brilliant, that after my long round of silence and amidst my crazy commitments to Twestival Beirut (and instead of writing a post about that) I am writing a post about this.

So the secret was revealed when I got the following two Private Messages on Facebook.

brand protection group campaign direct message one - the closest thing to you may be fake brand protection group campaign - direct message

Do I need to rave more about how insightful this campaign was?I would’ve probably created you some nice bullet list and a great deal of reasoning packed into 500 words or so, if I had the time, but I think you guys can go ahead and build it on your own, in the comments below.

 

So be ware “The closest things to you might be fake”. It’s time to take action.

P.S. What I did not like though that the PMs came from a from Brand PGs facebook user account and that that account is a closed account with little info and there is no Facebook Page for Brand protection.

 

P.S.2 The funny thing is that I got a Press Release from Leo Burnett a few days earlier about what they were doing for the campaign and tehre was a slight mention of facebook, but i completely disregarded it thinking it will be same old ads + page. I almosty feel like calling this “guerrilla social media” …

 

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These are a few of the mantras that I try to repeat to clients to shift their paradigm to thinking about ONLINE marketing and their online presence. What are the mantras that you follow in your online marketing strategy?

 

Image via SANTIMB on Flickr CC BY NC SA- Advertising does not Guarantee Visibility

- Visibility does not equal Brand Leverage

- Visibility is nothing without Engagement

- Engagement can not result in friction points and frustration, as these “de-stimulate”  and greatly impact conversions

- Engagement needs a series of personalized touch-points in order to create qualified leads that are then filtered into conversions

- Visibility through online advertising does not mean engagement and brand awareness in the online world

- Since online advertising is not interruption based, the challenge is in creating interactive ads and campaigns that will grab the attention of the online community and create conversions.

- Online advertising and other social media channels are used in combination to create multiple effective touch points with leads and community leaders to create brand engagement and awareness.

- Valuable content and value added in the community create a positive brand image will will eventually lead to more conversions

- Conversions are not instantaneous, online marketing, just like any sales process requires significant lead nurturing to make them convert and become clients.

- As each online experience is unique, we now have the tools to target each and every targeted group with individual messages and tailored communication strategies that will create multiple gateways for them to find out about the brand and come through gateways customized for them.

- In the online world, any activity performed by a company leaves a lasting footprint in the world wide web, unlike offline, where there is no feedback past the expiry of the month in which an add or press release was rolled out.

- On Digital Echo: Online campaigns, do not have an instantaneous effect, before becoming viral, a certain time-slot needs to be given for the online community to discover the content ( which we will be working on), get interested in it, explore it, adopt it and then start spreading it and becoming brand ambassadors. This resulting echo will further resonate the campaign and the brands position. That is why, the campaigns need to be present and fed with content for certain period to maximize their reach.

- Online advertising gives companies full statistics in terms of how many people viewed their messages/ads, how many clicked on their ads, where they came from, what they did, how much time they spent on the landing page… something offline advertising can not aspire to. Furthermore in online advertising you pay for targetted leads and people who actually viewed the ads , and not a mass of newspaper subscribers that disregard the ad, or people who switch channels during commercial times.

- Leads need to be put into a personalized nurturing process that will ensure their conversion with time through a series of various online and offline touchpoints with the brand.

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Last week I gave two lectures at the Amercian University of Beirut as part of the AUB Online Collaborative #SM101 Series.

In the first I spoke briefly about how Social Media should be approached and some do’s and don’ts expressed by case studies from the Middle East. The below slides cover glibly what we talked about (hopefully I can post a video of it soon). The lovely Brooke Anderson from the Daily Star wrote an insightful overview of the lecture here.

If you are interested in the subject of setting up a Social Media Strategy you will be also interested with the interview I did over at GIGALB with Patrick Atallah from 90:10 Group which gives first hand insights into the subject.

The second was an introduction to Social Media Monitoring and was all about the free tools one can use to monitor social media activity and creative way of putting them to use. Let me know if there are any tools you love to use that were not mentioned here.

It was a very interesting experience indeed, big thanks to Mohammad Hijazi for inviting me over and Mrs. Leila Khauli for the support by telling her students that the material will be on their exams.

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Lebanese President Facebook Ads

What do you expect to see when you click this? And it lands on the Lebanese President's Facebook Page

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At first I thought it may just be Zaatar w Zeit rebranding themselves,then I saw this video and the acting and the background music just stand out together with a youtube account that was just born yesterday.

 

 

Missingz

 

And then just a few minutes back I got this letter delivered to my office.

Zaatar w zeit viral campaign kidnappers letter

Would’ve been more fun if ZwZ was panicking online and threatening to sue the mischievous, but i guess all of this is part of tehir online initiation campaign.

 

It’s fun let’s keep watching.

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You all remember Samer Karam’s brainchild @cooki3man, which was the first twitter based business model. Through @cookieman you could order cookies baked according to Samer’s secret recipe via DM ( and later on via email). And whilst the business was quite successful and many were jumping to place orders and batches were running out fast, legend has it Samer’s oven broke down and he moved back to more serious and less sugar rush inducing endeavors.

 

But it seems there is another business that is willing to explore the power of twitter’s word of mouth business growth.

 

Having been punked by the Brand Protection Group Campaign recently, having @taxilb adding near April 1st, did not speak in their favor, as I am as cautious as ever.  But indeed I am curious and have been watching them interact online stirring quite a commotion amongst the twittershphere with their value proposition.

 

Taxi Lb order a taxi via twitter

 

 

 

And some of their posts are plain hilarious:

Taxi Lb order a taxi via twitter

 

It does not seem that any one has tried them out yet, but their rates sound very reasonable and their online persona is very bubbly.

Quite interestingly, the business started with an twitter account before even launching the website.

Taxi Lb order a taxi via twitter

 

Well that is all I know for now, but of course  I am full of questions wanting to know who is behind this service and how the business is going so far and if anybody has used it.

 

Lets keep looking, maybe next time I have to take my car for maintenance I will try them out!

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Rak Bank Social Media Twitter Campaign for Insurance

There is nothing out of the usual in this campaign and yet This campaign provides a good quality step up from the regular wishy-washy stale sweepstakes.

What is good about this campaign:

- It puts Rak Bank’s new product at the center of the promotion, by giving people a packaged message  to tweet. The message is short and concise.

- Does not force you to follow or like anyone.

- Message provided is impartial and hence does not in any way affect credibility of the tweeter.

- It is extremely simple for users to execute and only involves one step.

- It provides transparency by showing all the rules, number of prizes, campaign duration, method of selecting winners…

- It costs Rak Bank close to nothing and would be extremely easy to monitor.

- It is less of a bribery model (cheap sweepstakes) and more of a reward for promotion model.


Keep following @rakbanklive  on twitter to see their other ways of interacting with the audience.

P.S. I am lately resorting to short posts, as opposed to not writing at all.

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This post is inspired by the lawsuit filed by Benihana Kuwait against the author of one of the most popular Kuwaiti blogs for an objective review they did not appreciate.

In my previous  job, working in the International Sales Department, our main objective was to get new agents across the world to represent our brand and supporting them through thick and thin with Marketing Materials ranging from catalogs, brochures, photos, samples, emailer templates, templates, microsites…  And that was not an easy job. Many a time clients would come to us directly from countries where we already had agents because they felt that we could service them better, more efficiently, that we had more know how, or simply because the agent was rude, unprofessional, unethical… And I can imagine how much more pressures you have for controlling standards and ensuring brand integrity in the B2C world, from making sure your outlets correspond to certain standards of look, feel, smell & sound, to a unified experience and service levels… especially if you have franchised your brand and no longer hold the remote control, only having access and being able to voice concerns on matters that are distinctly outlined in that one franchising agreement. Whilst on the other hand the franchisee, has the golden key and has the ability to drive your name into a wall at any time.


Benihana Kuwait, who did you sue last night?

via BlogBaladi.com

Well guess what, with the world wide web, your reputation is not only threatened in that one location, worse come to worse, one slip up can cause a global ripple effect damaging all of your brand’s properties.

So today brands playing internationally also have to develop clear branding and marketing strategies for managing their digital identity and reciprocate those experiences into clear guidelines and strict policies with lots of case studies and canned responses for their partners to follow worldwide, otherwise, you’ll have another Benihana Kuwait nightmare on your hands. And well of course, have a clear cut crisis management plan.


I feel so sorry for Benihana New York  and can imagine the nightmare they are going through at the moment unable to control anything and trying to explain to their partners how much damage they have done and convince them to change course of action. For all of you other brands out there, this is not an excuse for you to get scared of the online world and run away, it is just one more proof that you should be online, listen, monitor and engage in a structured way respecting the community that constitutes a large portion of your target audience and learn from cases such as these.


Make sure to check Mark’s roundup on all the amazing posts the community has written to support him and appeal to Benihana Head offices Japan through this easy was provided by @Alexandermcnabb.

For more marketing perspective also check @youmny’s post at Marketing in Lebanon blog – Benihana Kuwait, the art of creating a PR crisis. You can also check what Lebanese bloggers had to say on this.

Disclaimer: 24am is a blog that I have personally been following for a long while and  recommend for all of you to follow due to the amazing quality of content it has and the objectivity of its authors.

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It seems awfully odd that every year I win those two tickets Beirut Restaurants giveaway via twitter to the Lebanese Food & Wine Festival , and well I am not much of a wine person, so once again one lucky reader will get those two tickets since the lovely guys at Beirut Restaurants agreed to let me pass them on.

The event is taking place between 9-12 December and fully comprises of eating and wine degustations.

So , all you need to do is, check if you like the program of the event and your calendar is free and then comment on the post below and one lucky winner will be announced on Friday Morning.

And do not forget to follow Beirut Restaurants on twitter and facebook, to check their restaurant reviews and keep participating in tehir giveaways.

UPDATE: The Winner is Ghassan , Thank you all for participating & better luck next time.

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