Social Media Marketing

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UPDATE: Leo Burnett won Cannes Lions silver for this campaign.Check the full campaign recap video below. Thumbs UP!  (The reach numbers seem a bit high to me though)

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Initially Published March 18

After an extremely dull strain of flash microsites and lame sweepstakes comes a completely refreshing SOCIAL social media campaign from Leo Burnett, that provides a unique and personalized message and is also 100% related to the cause at hand. To think that all of this time when I was raging that ad agencies DO NOT GET IT that influencers want to be ENGAGED they got IT !!!

 

It all started a few days ago when I found a friend request on my facebook from a “Darine Sabbah” who also had MY profile photo. Immediately I posted for all my friends to report this person and reported him/her myself. Friends rages, some said its a spam bot and that others have been hit too, a friend called me to check if I am OK, another said I must be pretty famous to be impersonated…  whilst I stayed bewildered that the profile is still up.

And a few minutes ago I found what it is all about and it is so bewilderingly brilliant, that after my long round of silence and amidst my crazy commitments to Twestival Beirut (and instead of writing a post about that) I am writing a post about this.

So the secret was revealed when I got the following two Private Messages on Facebook.

brand protection group campaign direct message one - the closest thing to you may be fake brand protection group campaign - direct message

Do I need to rave more about how insightful this campaign was?I would’ve probably created you some nice bullet list and a great deal of reasoning packed into 500 words or so, if I had the time, but I think you guys can go ahead and build it on your own, in the comments below.

 

So be ware “The closest things to you might be fake”. It’s time to take action.

P.S. What I did not like though that the PMs came from a from Brand PGs facebook user account and that that account is a closed account with little info and there is no Facebook Page for Brand protection.

 

P.S.2 The funny thing is that I got a Press Release from Leo Burnett a few days earlier about what they were doing for the campaign and tehre was a slight mention of facebook, but i completely disregarded it thinking it will be same old ads + page. I almosty feel like calling this “guerrilla social media” …

 

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These are a few of the mantras that I try to repeat to clients to shift their paradigm to thinking about ONLINE marketing and their online presence. What are the mantras that you follow in your online marketing strategy?

 

Image via SANTIMB on Flickr CC BY NC SA- Advertising does not Guarantee Visibility

- Visibility does not equal Brand Leverage

- Visibility is nothing without Engagement

- Engagement can not result in friction points and frustration, as these “de-stimulate”  and greatly impact conversions

- Engagement needs a series of personalized touch-points in order to create qualified leads that are then filtered into conversions

- Visibility through online advertising does not mean engagement and brand awareness in the online world

- Since online advertising is not interruption based, the challenge is in creating interactive ads and campaigns that will grab the attention of the online community and create conversions.

- Online advertising and other social media channels are used in combination to create multiple effective touch points with leads and community leaders to create brand engagement and awareness.

- Valuable content and value added in the community create a positive brand image will will eventually lead to more conversions

- Conversions are not instantaneous, online marketing, just like any sales process requires significant lead nurturing to make them convert and become clients.

- As each online experience is unique, we now have the tools to target each and every targeted group with individual messages and tailored communication strategies that will create multiple gateways for them to find out about the brand and come through gateways customized for them.

- In the online world, any activity performed by a company leaves a lasting footprint in the world wide web, unlike offline, where there is no feedback past the expiry of the month in which an add or press release was rolled out.

- On Digital Echo: Online campaigns, do not have an instantaneous effect, before becoming viral, a certain time-slot needs to be given for the online community to discover the content ( which we will be working on), get interested in it, explore it, adopt it and then start spreading it and becoming brand ambassadors. This resulting echo will further resonate the campaign and the brands position. That is why, the campaigns need to be present and fed with content for certain period to maximize their reach.

- Online advertising gives companies full statistics in terms of how many people viewed their messages/ads, how many clicked on their ads, where they came from, what they did, how much time they spent on the landing page… something offline advertising can not aspire to. Furthermore in online advertising you pay for targetted leads and people who actually viewed the ads , and not a mass of newspaper subscribers that disregard the ad, or people who switch channels during commercial times.

- Leads need to be put into a personalized nurturing process that will ensure their conversion with time through a series of various online and offline touchpoints with the brand.

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Last week I gave two lectures at the Amercian University of Beirut as part of the AUB Online Collaborative #SM101 Series.

In the first I spoke briefly about how Social Media should be approached and some do’s and don’ts expressed by case studies from the Middle East. The below slides cover glibly what we talked about (hopefully I can post a video of it soon). The lovely Brooke Anderson from the Daily Star wrote an insightful overview of the lecture here.

If you are interested in the subject of setting up a Social Media Strategy you will be also interested with the interview I did over at GIGALB with Patrick Atallah from 90:10 Group which gives first hand insights into the subject.

The second was an introduction to Social Media Monitoring and was all about the free tools one can use to monitor social media activity and creative way of putting them to use. Let me know if there are any tools you love to use that were not mentioned here.

It was a very interesting experience indeed, big thanks to Mohammad Hijazi for inviting me over and Mrs. Leila Khauli for the support by telling her students that the material will be on their exams.

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Lebanese President Facebook Ads

What do you expect to see when you click this? And it lands on the Lebanese President's Facebook Page

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At first I thought it may just be Zaatar w Zeit rebranding themselves,then I saw this video and the acting and the background music just stand out together with a youtube account that was just born yesterday.

 

 

Missingz

 

And then just a few minutes back I got this letter delivered to my office.

Zaatar w zeit viral campaign kidnappers letter

Would’ve been more fun if ZwZ was panicking online and threatening to sue the mischievous, but i guess all of this is part of tehir online initiation campaign.

 

It’s fun let’s keep watching.

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You all remember Samer Karam’s brainchild @cooki3man, which was the first twitter based business model. Through @cookieman you could order cookies baked according to Samer’s secret recipe via DM ( and later on via email). And whilst the business was quite successful and many were jumping to place orders and batches were running out fast, legend has it Samer’s oven broke down and he moved back to more serious and less sugar rush inducing endeavors.

 

But it seems there is another business that is willing to explore the power of twitter’s word of mouth business growth.

 

Having been punked by the Brand Protection Group Campaign recently, having @taxilb adding near April 1st, did not speak in their favor, as I am as cautious as ever.  But indeed I am curious and have been watching them interact online stirring quite a commotion amongst the twittershphere with their value proposition.

 

Taxi Lb order a taxi via twitter

 

 

 

And some of their posts are plain hilarious:

Taxi Lb order a taxi via twitter

 

It does not seem that any one has tried them out yet, but their rates sound very reasonable and their online persona is very bubbly.

Quite interestingly, the business started with an twitter account before even launching the website.

Taxi Lb order a taxi via twitter

 

Well that is all I know for now, but of course  I am full of questions wanting to know who is behind this service and how the business is going so far and if anybody has used it.

 

Lets keep looking, maybe next time I have to take my car for maintenance I will try them out!

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Rak Bank Social Media Twitter Campaign for Insurance

There is nothing out of the usual in this campaign and yet This campaign provides a good quality step up from the regular wishy-washy stale sweepstakes.

What is good about this campaign:

- It puts Rak Bank’s new product at the center of the promotion, by giving people a packaged message  to tweet. The message is short and concise.

- Does not force you to follow or like anyone.

- Message provided is impartial and hence does not in any way affect credibility of the tweeter.

- It is extremely simple for users to execute and only involves one step.

- It provides transparency by showing all the rules, number of prizes, campaign duration, method of selecting winners…

- It costs Rak Bank close to nothing and would be extremely easy to monitor.

- It is less of a bribery model (cheap sweepstakes) and more of a reward for promotion model.


Keep following @rakbanklive  on twitter to see their other ways of interacting with the audience.

P.S. I am lately resorting to short posts, as opposed to not writing at all.

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This post is inspired by the lawsuit filed by Benihana Kuwait against the author of one of the most popular Kuwaiti blogs for an objective review they did not appreciate.

In my previous  job, working in the International Sales Department, our main objective was to get new agents across the world to represent our brand and supporting them through thick and thin with Marketing Materials ranging from catalogs, brochures, photos, samples, emailer templates, templates, microsites…  And that was not an easy job. Many a time clients would come to us directly from countries where we already had agents because they felt that we could service them better, more efficiently, that we had more know how, or simply because the agent was rude, unprofessional, unethical… And I can imagine how much more pressures you have for controlling standards and ensuring brand integrity in the B2C world, from making sure your outlets correspond to certain standards of look, feel, smell & sound, to a unified experience and service levels… especially if you have franchised your brand and no longer hold the remote control, only having access and being able to voice concerns on matters that are distinctly outlined in that one franchising agreement. Whilst on the other hand the franchisee, has the golden key and has the ability to drive your name into a wall at any time.


Benihana Kuwait, who did you sue last night?

via BlogBaladi.com

Well guess what, with the world wide web, your reputation is not only threatened in that one location, worse come to worse, one slip up can cause a global ripple effect damaging all of your brand’s properties.

So today brands playing internationally also have to develop clear branding and marketing strategies for managing their digital identity and reciprocate those experiences into clear guidelines and strict policies with lots of case studies and canned responses for their partners to follow worldwide, otherwise, you’ll have another Benihana Kuwait nightmare on your hands. And well of course, have a clear cut crisis management plan.


I feel so sorry for Benihana New York  and can imagine the nightmare they are going through at the moment unable to control anything and trying to explain to their partners how much damage they have done and convince them to change course of action. For all of you other brands out there, this is not an excuse for you to get scared of the online world and run away, it is just one more proof that you should be online, listen, monitor and engage in a structured way respecting the community that constitutes a large portion of your target audience and learn from cases such as these.


Make sure to check Mark’s roundup on all the amazing posts the community has written to support him and appeal to Benihana Head offices Japan through this easy was provided by @Alexandermcnabb.

For more marketing perspective also check @youmny’s post at Marketing in Lebanon blog – Benihana Kuwait, the art of creating a PR crisis. You can also check what Lebanese bloggers had to say on this.

Disclaimer: 24am is a blog that I have personally been following for a long while and  recommend for all of you to follow due to the amazing quality of content it has and the objectivity of its authors.

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It seems awfully odd that every year I win those two tickets Beirut Restaurants giveaway via twitter to the Lebanese Food & Wine Festival , and well I am not much of a wine person, so once again one lucky reader will get those two tickets since the lovely guys at Beirut Restaurants agreed to let me pass them on.

The event is taking place between 9-12 December and fully comprises of eating and wine degustations.

So , all you need to do is, check if you like the program of the event and your calendar is free and then comment on the post below and one lucky winner will be announced on Friday Morning.

And do not forget to follow Beirut Restaurants on twitter and facebook, to check their restaurant reviews and keep participating in tehir giveaways.

UPDATE: The Winner is Ghassan , Thank you all for participating & better luck next time.

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Lately I am going to so many events , most are tech or social media related, but … well… a lot of the time… the digital me feels at unease and disappointed, unable to share the event with the world or growing a grudge against the organizers, so I decided to write this simple guide declaring openly to all event organizers that anything less would be a disappointment, and ,well if they do the things I mentioned, they will make the online community more involved in their events and expand their reach and visibility. Don’t they all want that?

Ah well, as my main objective is self centered I mainly focused in things that need to be going during and after the event. (Plus most of them score well on before event stuff after I corner them with my questions in emails) .

1. # – Have a HASHTAG!

This is an out most basic, but then again most event organizers forget to make it short enough, announce it publicly more than once and most importantly forget to register it at a hashtag repository like twubs or  wthashtag,  so most of the time I am livetweeting from an event my followers start asking me “what is this and that #xyz … any links…  ?”

2. Official LiveTweeting

That brings us naturally to livetweeting. I have already talked about the importance of livetweeting here but i just wanted to emphasize that event organizers need to keep on livetweeting from the official event account to update people at the event on what is happening, remind who the speakers are and what their handles are, tell them where the live feeds are (doesn’t hurt to do all that in parallel on linked in and facebook as well) … AND if you are an event sponsor, especially at an event centered around social media, especially if your produce is focused around social media, big thumbs down to you if you are not tweeting about the event and not quoting your guest speaker. Yes @zawya I am talking about you and your zero tweets at MediaMeForum and your replying only two days later to my tweets. Which brings me to my next point.

3. Answer & Engage Tweets

For starters, there is no fun for a hashtag without a livescreen. At MediaMEForm the guys did a great job of livetweeting what was happening, BUT [yes it is a big but] they completely dismissed the twitter community. The twitter Screen was live only during the panels and it was put in a place where no speaker can see what we were talking about, and even the moderator did not address any questions from the tweets, nor did their official twitter channel. Unlike ArabNET, where there were ginormous screens dedicated to tweets and speakers paying full attention to what was happening with one speaker undressing to get a wave of tweets. Still , I think the impact will be even more augmented if you have a dedicated moderator to pick at least two questions from the twittersphere for each panel/speaker and ask them at the event. Honestly speaking, the questions are more pungent, very well formulated and more daring and provoking more mindful discussions, isn’t that what you want? Aren’t your events targeted at identifying the trends of the future?

4. Live Ustream

I was on the peak of bliss drinking my Pepsi, eating popcorn in my PJs watching the pitches at Yallastartup weekend day 1 and working on the other laptop in parallel… but then, lo and behold once the pitches ended and we started getting some cool behind the curtains views of the audience, their feedback and interactions, seeing familiar faces….. THEN the stream turned off and a vigilant message told me that the stream will only resume after one day to show the final pitches and that all in between will not be documented… I felt that that was plain mean… YallaStartup weekend is a sort of non-commercial example.

So all of you event organizers will be saying :”why should we put the stuff live for free, when people pay to attend?”

And I’ll tell you. one has nothing to do with the other.

Most of us attend the events for the networking and has nothing to do with the panels and the speakers, who by the way we realize travel from one event to the other with similar presentations, who most of the time blog a lot and more in depth about the subject, or write whole books on the matter… So you putting up a live stream doesn not diminish your financial gain, which BTW you have reaped in full from teh event sponsors and paying attendees. So you may as well give the sponsor’s their money’s worth and help promote their brands and spread their messages and you event’s messages (while your at it) to even more people. People, who by the way are highly targeted individuals, who simply could not catch a flight, or whose bosses came to the event but left them at the office, or teh bosses who sent employees there and want to make sure that they sent them to an interesting event… People who would love to come to the event next year. People who would tweet about the event and talk and talk about it…

It was so amazing to watch the few panels I have missed (due to my weird trip schedule) at Media ME Forum on their UStream account and the quality of the videos/voice/ the nice music they put when nothing was happening – really professional! And ArabNet, they really understood that if they just empower the social media addicts, their event will be promoted across the roof and that’s what happened.

4.PHOTOS

We live in the now and like to see photos now, and share them and comment on them – ALL NOW! So do not make us wait two days for your flickr or facebook gallery upload. You can set up something extremely simple on site, like that photo booth Arabnet had (could not find link), that immediately sent all photos to their flickr account. Also make sure if you have something like that up & running, promote it well before and during the event.

You have a lot of room to be creative here and there are more wonderful ideas out there to engage people in crowdsourced photography at your event.

5. Icing on the Cake – Netvibes

So you do all of the stuff I mentioned above and integrate all of them into one awesome netvibes page that people courting your event could easily follow.  This is one of the more magical tools out there and one I really, really adore to look at when it comes to events I am not at and ones I am at (if they have one that is). For instance check the cool netvibes page SpotOnPR does annually for Gitex and while you are at it, check Spot On PR’s Netvibe’s page. Don’t you see how that will help your event to become more sharable and viral?

6. Social booklets

You lovely event organizers always give us those nice and creative booklets with all the info about the speakers, but why oh why don’t you mention the speakers’/moderators’ twitter handles, websites, blogs next to their names, so we can connect to them, address our questions to them, or just plain stalk them? and while you’re at it, dedicate a page at the beginning providing us with the event hashtag, livestream, netvibes page… et all

7. PLUGSSSSS

I always email event organizers about plugs, they always feel so happy when i tell them i am planning to bring my laptop to livetweet and welcome the thought and assure me WIFI and electricity plugs are available, but up till now, none of them have delivered on that. Do you expect our battery lives to be infinite? Do you expect us to have spare batteries for our iPhones? We want to enjoy the event all of its durations while checking on work email and tweeting or life-blogging YOUR event. Plain and simple, there should be a dedicated plug at least for every four attendees… Not that I mind making eyes to the camera guy to co-share his plug and carrying around at all times a multi-plug adapter, or stealing power for my mobile from a fellow attendees dying laptop…

8. GOOD WIFI

This probably should’ve been at the top of the list, but I consider it a basic and only as I reread the whole thing I decided to highlight it, just in case….

9.Screen & Screen Brightness

Also a little after thought: try to have several screens at the event and make sure that their brightness is optimal, so we are able to take good cellphone pics no matter how far from the stage we are without stealing your speaker’s valuable “top secrets”.

After Event Tips

  • Encourage us to send feedback
  • Send us all the lovely links for the photos, social pages, videos, slides … post event stats, news clippings about the event
  • It is also lovely to receive some post event answers to questions that were asked during teh forum but did not have enough time to be answered properly or the material/numbers was not at hand.
  • Send us an industry newsletter (yeah i do not mind up being automatically signed up for that)
  • Ask us what do we want to see at your next event
  • Continue Tweeting, Updating the Facebook/linked in page of the event and engaging all who were at the event

Next month, I am planning on attending the 1st Arab Social Media Forum, which the organizers are promising to be a wholesomely dedicated event to all social media aspects… so…. Guys, I am really hoping on seeing all that stuff there [wink, wink]!

Have I left anything out? What is it that you found missing at the last event you have attended?

*Update 1: Forgot to tell you how at Microsoft Open Door Event this year there were special giveaways prepared for tweeters. Small giveaway, but nonetheless, it was pretty sweet.

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