sentiment

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Yes I have… I  am sorry… I have been saving these for the OLD New Year but then , of course, I got busy as well…

Anyways, I know all of you are feeling bad about the Season’s festivities being over… So maybe it’s a good chance to wallow in denial!

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Resisting Change

Photo by the fantastic Naeema Zareef (twitter.com/naeema)

Two events have been the highlight of the last week of 2009 for me. One of them was my darling’s stiff resistance of the flu and the other was a live encounter with a typical Marketing Manager 1.0. And , eventually, yours truly got to celebrate the assent of the new year in bed with fever as well… making the lessons learned from these two encounters all the more vivid.

1)Ignore it, Maybe it’ll go away

Years of evolution have not killed the breadwinner’s instinct in men, which even stands above the instinct of self preservation. When your man falls sick, he would always keep on going to work, as usual, doing all his house chores in an exemplary manner, without admitting that something is wrong. I suppose in ancient tribes, the sick were isolated or cast out of the villages & left to die alone. So God forbid for your man to admit that something is wrong. But what goes in the manager’s 1.0′s head is beyond my understanding. M1.0 says that the marketing has not changed and that the foundations and underlying rules still remain valid, he has a moment of truth when he condescends to admit that advertising has changed, and then he switches back to denial by saying that advertising is only a part of marketing, he goes back to touching on changing customer needs, but breaks off at specifics… And, of course, in the same manner that prince charming audaciously refuses to take a sick day and stay in bed, M1.0 would say, – “We do not need a website now, we’ll start working on it in a couple of months, we’re studying our competition for now.” But by the time they are weakened and overpowered by their disease, the first would’ve plowed through a week of 20% productivity at work and then lying in bed for 2 days to recuperate and another week and a half of insane coughing, which is a significant trade off for staying at home for two days, as I did, and then going back to work a 100% recharged.  And our M1.0 Would greatly benefit said competitors by not having a significant online presence by as much as he will frustrate his prospects, who would be unable to find a way to contact them and find out more about their products. And no, a Facebook page is not as good as Corporate website (if you disagree with that, let me know, I’d be more than happy to share my views!).

2) Time Heals everything

Mon Beau will tell you that it takes seven days to cure a flu anyhow, so why bother and put your life on hold? M1.0 says that brand awareness will come with time, after my comment about missing opportunities 5 months after market entry. Well, in my dictionary, one week equals, on average, 70 tweets, 3 blogposts, and a possible email marketing or other online campaign. Multiply that by 5 and you will have thousands of touchpoints with your clients that come at a fraction of a cost of traditional media. Maybe our generation is too aggressive, but less than a month in my new job, I am already feeling unproductive for not bringing in more value and having to cram up on literature/research 50% of my time and that is precisely why, I use the remaining 50% to make actionable change NOW. In my eye, less is more in the long run, and little things done now, be it a greeting card, sms, news release… may not just prevent you from LOSING an existing client, but also get you a new client TODAY!

3) Expenditure = ROI

When hubby does reach a pharmacy, after 5 days, he’ll sweep off the shelves everything  that can remotely help him, or at least that is what he thinks. But by that time, the poles have shifted and all he needs to do is really wait, sip orange juice and rest to recover, instead of ingesting antibiotics which will further drain his life -resources. M1.o will also go to extremes, after 5 months, hiring top models, pampering them and doing runway shows, publishing ads in glitzy magazines… in two words maniacally spending!  But same-same, time would’ve done its thing, and that extra investment would’ve been too little too late! But that does not mean that you shouldn’t still take in your vitamins regularly. Don’t wait until you get a soar throat to take action. Act now, act always! Because,

4) Nobody Cares about YOU, as much as You!

Your boss is not going to give you a day off when you are saying you are a little sick but already came to work, and your clients are not going to run 20 google searches, searching for your coordinates if you landing page, facebook page, twitter handle or corporate website have not been SEO and keyword optimized. And if your marketing campaign does not relate to me, your target client, and if I do not find what I want about you, no money in the world would buy you my consumer’s sentiment and loyalty. And beware, I am too studying your competitors, and so far , they are ahead of you.

5) Birds do it, bees do it…

Men have this secret solidarity pact about enduring illness at the office, when I used to take a sick day at my previous job, I sometimes felt my boss took it as a personal offense. On the other hand, my spouse’s boss can call him while he’s sick saying, – “Aren’t you man enough, chuck on some pills and get on going!”. Bizarre and unacceptable, but, nonetheless true! But, even if denial is the trend, you should take advantage of it. While everyone is “hachooing” at the office, retreat and come back rosy cheeked and productive. And while your competitors are stuck in their old ways, you have the time to experiment, innovate and advance! Your mindset is your only handicap!

Post Approved for publishing by Prince Charming, M1.0 feedback pending. What about you?

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HSBC world's local bank business adHSBC world's local bank business ad

Check out the previous installment where HSBC addresses the traveler in you.

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Last week, when we were in Jordan, my prince charming  and I had a whole 15 minutes prowling around the hotel room and shoving out camera and mobile chargers into all the three-wholes sockets with hope of energizing our appliances. And hasn’t every traveler gone through that?

And that stretch to the inner ‘aha moment’, that establishes a positive interaction and sentiment is what makes this ad simply genius!

HSBC think local act global ad electrical switches hsbc the world's local bank advertisement sockets

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