The day started with great frustration as I read Liliane’s blog post regarding the turnaround of events at CNN.
The first thing we learn about corporate social media practices, is that the benefits of it far outweigh the risks. We are also taught that successful brand social media strategies must reflect a personal approach and sincerity in communicating to your audience and reflecting your true persona.
Big companies such as CNN have been happily leveraging Social Media through their wide network of brand champions, like Octavia, who have been dedicatedly tweeting their personal & professional experiences from tehir twitter accounts, as well as sharing on various social networks, reaching out people, interacting with them and building relationships feeding the ultimate brand persona.
It is that sincerity and openness that helped Octavia build relationships and trust with the digital natives in the Middle East, relationships with which she enriched her employer and the quality of work she has provided.
And in the digital world, we naturally understand, without disclaimers, that whatever is tweeted by Octavia, though under the CNN handle reflects by and large her personal opinions which may not match that of her employer.
So doesn’t CNN allow its employees to have personal opinions (whatever they may be)? Are CNN employees only allowed to express their opinions when it benefits CNN and is not controversial? ( I would really like to take a look at CNN’s social media guidelines)
I find it very disappointing that at the sight if a small back lash CNN was so reluctant to overlook all that Octavia has contributed to CNN, instead of standing up for her. It is not the right way to treat a brand champion will definitely reflect negatively and strain o other CNN staff in their social media presence.
CNN how do you expect your brand champions to stand by you, if you do not cover their backs and put full trust in them.
I would appreciate if you can leave your honest comment on Octavia’s Post here.
Other Lebanese Bloggers who have covered this issue:
( if you are a Lebanese blogger who has blogged on the subject, kindly let me know to link back to your post)
I also particularly loved Jillian C York’s post – Shame on American Media – stating even more examples of media double standards.