brand identity

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Despite the stupendously negative reaction of the online community to the demeaning Mon Bijou Mon Droit Ads, I have spotted these once again on Big Banners all around town.

This time around it seems that Moukarzel have a brand champion in the form of some starlet, livid on capitalizing on the huge wedding wave in Lebanon.

This is what happens when brands do not study the return and feedback on previous campaigns and bastion themselves within the walls of their own ignorance – Sad but True.

Moukarzel’s Competitor’s take notes and rejoice while they are stuck in Marketing 1.0.

Mon Bijou Mon Droit strike 2

Some Links from Bloggers regarding the first wave of this Campaign:

- Cafe Thawra

- @Naloves on twitter and on her blog

- Beirut NTSC

- Maya’s Amalgam

(if you have written an opinion about this campaign, please let me know so I can link back to it)

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via ivysays.comToday, IVY was giving dating advice on twitter and asking people for feedback on her make a move rose giveaway and planning a tweetup dinner.

Yesterday, at the table, we sat arguing for around 20 minutes whether IVY is real or not.

The whole week before, people were passionately interacting with IVY on twitter…

Two weeks ago, Ivy registered to attend a tweetup and blogged about it.

And the truth of the matter is that we shouldn’t care if IVY is real or not. We should be happy that companies have finally understood the language of digital natives and is creating campaigns that resonate and interact with us, as well as the other poor mere mortals. After EXOTICA’s  unexciting Different Christmas campaign, that even failed to point us to the blog on their billboards, Leo Burnett, Exotica’s ad agency,  reviewed all of its mistakes and came up with something with a phenomenal snowball effect. Yes, as I said before my friends, social media marketing is sparking to life in the middle east and you are either with us, or eaten by the competition.

Things to learn from Exotica’s IvySays Project.

1- Give and you shall receive

The IVY we have come to know and love is a giver. She started by giving us dating advise, which though we may not all apply, but we all loved and we felt compelled single people everywhere felt compelled to try out Ivy’s moves and then… Ivy slipped a rose into our hands and made it all the more easier. Think about your clients, think about what they need. And even if you are B2B business, think: Do your they need education, help, comfort, care, empowerment? All of us do, don’t we? Now how can you use all that your expertise to help them, regardless of your product?

2-Engage and you shall be engaged

Before IVY got to her first post, she got a twitter account and after that, she did not just re-tweet her own posts, she replied to people, she talked to them, shared her opinions on outside issues, gave them advice and encouragement. There was no pushing her message or asking for anything for herself. That is why, when IVY asked questions she got enormous feedback, even from those who were in doubt about her true identity. And that is value you will not be able to leverage unless you create a genuine online persona [not to be confused with a retweet bot].

3-Go where they go, do what they do!

Ivy blogged about various creeks and corners in Beirut, be in Kayan, Greedy Goose or Le Grey, and that is what made her connect and resonate with her audience. Ivy did not blog about flowers she blogged about fashion, make-up, glamor, plastic surgery, national pride, chocolate- SUGAR, SPICE and EVERYTHING NICE – and we all like nice things.  Then again, she went to twitter to reach digital natives and, mind you,  she even guest blogged and re-blogged it on her own site. Did IVY ask girls to go to EXOTICA to get the flowers? No, they went out to  the most up and coming place – Gemmayze, Achrafieh and Hamra. The only thing that could’ve been done differently would be  giving out roses all around Lebanon, and not just Beirut.

4-Empower and you shall be empowered

Even if they did not comment, retweet or send emails, thought they actively do, with every dating tip IVY empowered ladies to take actions. Girls, being the gossip machines they are, would discuss it – which means GOING VIRAL offline. And then again with every rose given out to a guy Exotica created a positive sentiment, that is teh first step to along lasting relationship, not with the guy, but with the brand. And come 2011 I expect more girls to send out flowers to beau’s, and now, not because they[roses] are free, but because it makes them feel good. And this is the golden key to any successful brand. And did I mention the publicity, Ivy’s campaign is getting from mainstream media?

5-Going against the current and bringing the currents together

There are two stakeholders in any relationship – MAN & WOMAN. Exotica’s outdoors visuals empowered men, by teasing them with images of women they could have had in 2o09 if only they were brave enough. While Ivy, took a less traditional approach, and she looked to empower women. Mind you, women are not traditionally the ones we think first of when we think about selling flowers, right? But then again, I have seen countless times flowers being delivered to men at our offices from girlfriends, wives or wanna-bes. And then again, think of it, if a girl gives a guy one rose before valentine, and the guy likes the girl, on Valentine he will get her no less than a bouquet and what will his 1st choice be? Certainly EXOTICA. So you see, by bringing people together and spreading love Exotica may actually have record sales on February 14.

Finally,  I want to congratulate Exotica on the Brilliant Initiative and hope that IVY , whoever she is, continues blogging even after February 14, otherwise the digital natives all around, both those who think IVY is Real and Fake, will feel beguiled and disappointed.

Googling I found this song called IVY SAYS, I wonder if it had anything to do with the origin of the campaign.

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Resisting Change

Photo by the fantastic Naeema Zareef (twitter.com/naeema)

Two events have been the highlight of the last week of 2009 for me. One of them was my darling’s stiff resistance of the flu and the other was a live encounter with a typical Marketing Manager 1.0. And , eventually, yours truly got to celebrate the assent of the new year in bed with fever as well… making the lessons learned from these two encounters all the more vivid.

1)Ignore it, Maybe it’ll go away

Years of evolution have not killed the breadwinner’s instinct in men, which even stands above the instinct of self preservation. When your man falls sick, he would always keep on going to work, as usual, doing all his house chores in an exemplary manner, without admitting that something is wrong. I suppose in ancient tribes, the sick were isolated or cast out of the villages & left to die alone. So God forbid for your man to admit that something is wrong. But what goes in the manager’s 1.0′s head is beyond my understanding. M1.0 says that the marketing has not changed and that the foundations and underlying rules still remain valid, he has a moment of truth when he condescends to admit that advertising has changed, and then he switches back to denial by saying that advertising is only a part of marketing, he goes back to touching on changing customer needs, but breaks off at specifics… And, of course, in the same manner that prince charming audaciously refuses to take a sick day and stay in bed, M1.0 would say, – “We do not need a website now, we’ll start working on it in a couple of months, we’re studying our competition for now.” But by the time they are weakened and overpowered by their disease, the first would’ve plowed through a week of 20% productivity at work and then lying in bed for 2 days to recuperate and another week and a half of insane coughing, which is a significant trade off for staying at home for two days, as I did, and then going back to work a 100% recharged.  And our M1.0 Would greatly benefit said competitors by not having a significant online presence by as much as he will frustrate his prospects, who would be unable to find a way to contact them and find out more about their products. And no, a Facebook page is not as good as Corporate website (if you disagree with that, let me know, I’d be more than happy to share my views!).

2) Time Heals everything

Mon Beau will tell you that it takes seven days to cure a flu anyhow, so why bother and put your life on hold? M1.0 says that brand awareness will come with time, after my comment about missing opportunities 5 months after market entry. Well, in my dictionary, one week equals, on average, 70 tweets, 3 blogposts, and a possible email marketing or other online campaign. Multiply that by 5 and you will have thousands of touchpoints with your clients that come at a fraction of a cost of traditional media. Maybe our generation is too aggressive, but less than a month in my new job, I am already feeling unproductive for not bringing in more value and having to cram up on literature/research 50% of my time and that is precisely why, I use the remaining 50% to make actionable change NOW. In my eye, less is more in the long run, and little things done now, be it a greeting card, sms, news release… may not just prevent you from LOSING an existing client, but also get you a new client TODAY!

3) Expenditure = ROI

When hubby does reach a pharmacy, after 5 days, he’ll sweep off the shelves everything  that can remotely help him, or at least that is what he thinks. But by that time, the poles have shifted and all he needs to do is really wait, sip orange juice and rest to recover, instead of ingesting antibiotics which will further drain his life -resources. M1.o will also go to extremes, after 5 months, hiring top models, pampering them and doing runway shows, publishing ads in glitzy magazines… in two words maniacally spending!  But same-same, time would’ve done its thing, and that extra investment would’ve been too little too late! But that does not mean that you shouldn’t still take in your vitamins regularly. Don’t wait until you get a soar throat to take action. Act now, act always! Because,

4) Nobody Cares about YOU, as much as You!

Your boss is not going to give you a day off when you are saying you are a little sick but already came to work, and your clients are not going to run 20 google searches, searching for your coordinates if you landing page, facebook page, twitter handle or corporate website have not been SEO and keyword optimized. And if your marketing campaign does not relate to me, your target client, and if I do not find what I want about you, no money in the world would buy you my consumer’s sentiment and loyalty. And beware, I am too studying your competitors, and so far , they are ahead of you.

5) Birds do it, bees do it…

Men have this secret solidarity pact about enduring illness at the office, when I used to take a sick day at my previous job, I sometimes felt my boss took it as a personal offense. On the other hand, my spouse’s boss can call him while he’s sick saying, – “Aren’t you man enough, chuck on some pills and get on going!”. Bizarre and unacceptable, but, nonetheless true! But, even if denial is the trend, you should take advantage of it. While everyone is “hachooing” at the office, retreat and come back rosy cheeked and productive. And while your competitors are stuck in their old ways, you have the time to experiment, innovate and advance! Your mindset is your only handicap!

Post Approved for publishing by Prince Charming, M1.0 feedback pending. What about you?

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I found this little beauty in last month’s Executive Magazine. I am half certain that I have seen this concept before in some design handbook, but one must admit its interactive and very effective!

techbizad1techbizad2

After you take off the business card you, the message reads:

“If not you can remain in a business of wasted opportunities where clients complain which will lead to your employees resigning. You won’t get any bonuses. You wide will stop hosting dinner parties. You will sell the Chalet, the sports car and the golf kit. then before you know it your family will be living on discount coupons.

The only thing that I don’t like is that it does not convey the fact that Terra Biz is part of Terra Net and the services they offer are internet related.

If you’ve seen any of its predecessors , tell me!

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 I praise the internet Gods for this  age that we live in! An age  in which one can extend a call-out to anyone and be answered. Remember I sent out an inquiry to Cedar’s Premium regarding their Kazouza drink? … Well graciously, Mr. Joseph Najm , the AGM Cedar’s Premium SAL, has been very helpful in giving me full disclosure & replying to my nosy questions throughout a series of emails. And not only is the Kazouza mystery uncovered,  but I have also been able to get a sneak preview of his company’s plans for the future and the overall brand philosophy.

 Turns out the are 3 more elusive flavors, which we haven’t stumbled upon yet, totaling to a magical octagon: orange, lemon ice, pink lemonade, watermelon, strawberry melon, grenadine lime, tamarind and berry mix. And Mr. Najm says that the drink can be found in many supermarkets and minimarkets, however it will be a while before it will be distributed to all shops. So you’d better watch out, and inform me of locations of sightings :)

 As we all were guessing, the product’s mission is to take us back in time with a twist, “ Kazouza 1941 is the nostalgic, yet renewed,  Lebanese product/brand with varied and innovative flavors and a unique bottle shape differentiating it from available products in the market. It was decided to name the brand Kazouza 1941 to be true to our positioning of an authentic Lebanese product.” But what we did not know was the source of the magic numbers 1941, but be clueless no longer as Joseph explains, “1941 was the year “Kazouza” product was launched under the “Najem” brand; it was the first bottled soft drink in Lebanon, as the Sprite or 7Up lemon lime today.  And Cedar’s Premium is a new company owned by the descendants of Najem in 1941.”

 And with an eye on the future and a proud smirk on his face ( I can only presume that this is what was taking place behind his laptop’s screen), Joseph leaves us expecting more by adding, “Cedar’s Premium will launch in the near future other typical Lebanese products/brands such as but not limited to Jalloul which will have a different target segment and packaging.”

 

I think it is a beautiful story of rebirth of a family business, especially that I am a sucker for all nostalgic products. And I would once again like to thank Mr. Joseph Najm, for the attention he has given me, by taking his time away from strategic planning and marketing to satisfy a blogger’s curiosity.

 

P.S. I know I have been a bad blogger lately, as I am being drawn back to my work routine and the tasks are building up.

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Kazuza Grenadine & Watermelon soft drinkThis is our new found discovery in the soft drink niche. One day prince charming simply noticed these in the local ‘dekkane’. There were three flavors: Lemonade; a bottle of which has mysteriously disappeared, Watermelon; as you can see from the photos we did not have much restraint with that either, and the last survivor – the Grenadine & Lemon Flavor. If you like variety in your soft drink Kazouza is a great equivalent to Freeze, especially with its unique Watermelon flavor. But I am sure you’d agree that it is also a great feast for the eyes, great Kudos to the designers who created this hip concept!

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Kazouza bottle top

Kazouza is truly a mystery drink. The label hints it’s been there since 1941, but asides from this little shop near our house, we couldn’t find it anywhere. And as for the manufacturer- Cedars Premium Food & Beverage SAL (definitely Lebanese) , I couldn’t find them in any listings or directories and their website is still under construction.

Kazouza logo

Kazouza Grenadine & Lemon and Watermelon Bottles, Lebanese Soft DrinkI would definitely recommend you to grab any of the bottles, that is,  if you get your eyes on them. I have dropped the manufacturers a line and hopefully I’ll get the mystery solved soon. Nevertheless, if you know more, or see more, tell me about it! This has got me real curious!

Kazouza Grenadine & Lemon Bottle

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