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It was her birthday, but there was a death in the family, so she went to pay her condolences and told her parents they’d celebrate her birthday once she comes back from her business trip to Gabon… She has traveled this route many times and yet this time something was different – she really felt that she did not want to go! She was envious of her colleague, whose daughter was sick and who had the chance not to travel on that day and join in on the exhibition later. She really did not want to travel… After packing her stuff, she handed her car keys to her flatmate and she told her: “if anything happens to me, like the plane crashes … give these to my parents and tell them I really love them!”
She was the daughter of my mother’s friend… and she died on that plane crash…
When my mother was telling me this on the phone I felt really spooked out and really touched… and that is exactly why I wanted to share this with you… This raises many questions and many emotions in me…
Should we trust our feelings no matter how paranoid they get?
My deepest condolences to all who have been touched by this tragedy.
UPDATE: the lucky winner is KrikorianM, stay tuned for more giveaways!
You know how parents who do not have enough time to spend with their families, buy out their love? Well, I really want to bribe you all for being patient in my infrequent posting.
To get a chance to win the full season 1 of Fringe, (non-original DVDs watched once by me in a Marathon on this NYE) just leave a comment below. You can also be a conscientious reader and give me advise and tell me what you’d like to read about next
P.S. The DVDs will be available for Pickup in Beirut and will wait for you as long as it takes.
Winner will be chosen at random on Valentine’s Day:)
Firstly, Happy New Year my Dear Readers. I have been submerging myself in work, but do not fret, amazing material is coming up on this blog, as well as a possible move and re-decoration The year ahead is full of surprises.
As usual I am VERY lucky to receive very devoted, much more experienced guest experts. In fact, my dear Khaled, was dedicated enough to write this post on his blackberry, within the same day! So, before I leave you with this post, I would like to thank him for enlightening me on there being more to number 5 that Chanel, and drop a spoiler: Khaled will be contributing 4 more posts to this blog on amazing subjects, imparting his priceless experiences in Advertisement, Communication and Personal Branding! So Read on and stay tuned!
Seek First to Understand, Then to be Understood. If you read/follow the work of Stephen R. Covey, then you have already recognized this as Habit Number 5 from the 7 Habits of Highly Effective People. If you don’t, then there’s a chance that this phrase may come off as sort of a cliche. Let’s explore how essential this practice is in effective communication: Understanding your respondent; Seeking to gather as much information as possible before you respond. As simple as it may it sound, I still find it the number one challenge in business and personal communications: the ability to put yourself in the other person s shoes (metaphorically, that is). The analogy I will present next is my aim at materializing this practice (seeking first to understand) and clarifying it.
I’ve developed a useful habit while driving over the past few years. I find this new habit particularly helpful considering the strict driving laws in the State of Arizona. Recently I’ve started applying the learning from this driving habit to everyday communications, and the results: fascinating.
The Habit: As I drive I always look beyond the driver ahead of me. I focus more on the cars in front of him/her rather than on this driver s behavior. This usually improves my reaction time and helps me better understand the driving dynamic.
The application: How does this help communication? Simple: imagine a normal conversation as a driving experience. You steer the conversation as you would drive your car: to get to places/destinations. Now imagine yourself as driver A. Imagine the person you are talking to as driver B (the car right in front of you on the freeway). And imagine all other concerned individuals to be drivers C,D,E all driving in front of Driver B.
As driver A, you are less prone to colliding with driver B when you understand how driver B is reacting/interacting with drivers C,D,E If you notice driver C coming to a sudden stop, you will focus more on slowing down BEFORE reacting to driver B s sudden stop.
Now apply that same logic to a human interaction: In order to better interact with someone, you need to first know why they behave as they do, how are they reacting to their surroundings, what drives/motivates them. These are the things you need to understand first, BEFORE attempting to put your points across.
Several years back, I applied habit number five with a client and it resulted in a successful communication flow. I was handling an account with a client who was continously angry, and hence agressive in their approach to matters at hand. A few months of having to deal with this, I found out 2 facts that shifted my paradigm:
1-The client was in fact a working mother, who due to the excessive amount of business trips was experiencing frustration and disconnect with her 2 year old daughter.
2-I stumbled upon a survey result that said ‘Working women, are the employees with the highest amount of stress levels’
Knowing these 2 facts made for a much smoother approach to my angry client. I understood the nature of her behavior was in no way related to the quality of work or the people that are delivering it.
In conclusion, Habit number 5 (Seeking first to understand, then to be understood) can be put to use by understanding that: the best relationship you (driver A) can have with someone else (driver B) is to understand how they are acting in response to other individuals (drivers C,D,E ).
BIO: Khaled Itani is an ex-AdMan with an MBA in Marketing from the American University of Beirut. With years of Advertising/Communications experience from Grey Beirut and JWT, Khaled is currently a Client Services Manager for a leading North American e-Commerce firm.